If you need to return an item, please do so within 14 days of purchase. Returned products must be unused, in their original condition, and sent back with all original packaging intact.

Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service to ensure safe return of your item.

🛑 Custom orders are non-returnable and non-exchangeable.

If your item arrives damaged or incorrect, contact us straight away so we can put things right as quickly as possible.

To help us process your return smoothly, please include your packing slip in the parcel, or a note with your name and order number.

Once received, refunds are typically processed within 2–3 working days, though this may vary depending on your bank.